|
Policies and Procedures
Payments , Security Deposits, Accidental Damage Waiver, Cancellation
Policy
Payments: The reservation will be held for you with a credit
card. A down-payment equal to one-night’s rent is required at the time you make your reservation.
If paying by credit card, check or money order, payment will be
due in full (60) days in advance of the reservation. The renter will
be charged for the stay by credit card automatically at the 60 day period.
A declined credit card will result in forfeiture of the reservation.
Rally deposits are taken at time of reservation and are non-refundable.
Rally payment for reservations are due in full by May 1. Rates vary
between properties.
Guest charges for rent, other fees, and damage deposit or waiver may
be paid for by: Check, Money Order, Visa, MasterCard, Discover or American
Express.
Please make Checks and Money Orders payable to:
Black Hills Vacation Homes, LLC 744 Prospect Avenue, Ste. 107- Lead,
SD 57754
Security Deposits: Security deposits will range from
$250 to $1000, depending in the size of the home. The security deposit
is held until the vacation home has been cleaned and inspected, and
will be returned within 2 weeks from end of stay. If the deposit was
paid by check, the full amount less any damage deductions will be returned
by check. If paid by credit card, the full amount less damage deductions
will be refunded to the credit card.
Accidental Damage Waiver: The accidental damage waiver is limited to
a maximum of $1500 per stay. Damage in excess of this maximum and negligent
or intentional damage will be the sole responsibility of the guest(s).
BHVH staff reserves the right to determine levels of damage and the
presence of negligent versus accidental damage. Only damages reported
at the time of incident will be covered. The accidental damage waiver
will be void if the guest(s) fails to report the damage, and the guest(s)
will be responsible for the cost of the repairs. Damages not covered
by the accidental damage waiver will also be charged to the renter.
Examples of covered items include: beverage or food spills on carpet,
broken glasses, stained linens.
Examples of non-covered items: intentional damage, damage caused by
negligent acts, excessive cleaning needed, theft, over-crowding, pet
damage (in pet-approved homes only).
Cancellations: There are absolutely no monetary refunds for cancellations.
If, for some reason, you would have to cancel, you may rebook your stay
at another date within one year. This reservation will depend on availability.
ALL cancellations are charged a $35.00 cancellation fee. There is a
rebooking fee of $35.00.
Tax and Service Charges
All rentals (off season, regular rate, Holiday rate, special events,
Sturgis Bike Rally), are subject to a 5-8% sales tax, depending on location.
There will also be a 5% processing fee for each reservation.
Other Policies
All rental rates are based on maximum occupancy. The extra person charge
over the maximum for each vacation home is $35 per person per day on
regular rentals. Rally rentals are subject to $100 per person per day
charge.
There is a two (2) night minimum stay - three (3) night minimum over
Holidays and Special Events. Rally rentals vary between 4-10 days (please
check each home individually). Inquire about the 10% discount for stays
of 5+ nights.
There is absolutely no smoking in all vacation homes. Smoking is allowed
outside only if care is taken to dispose all trash in the proper place
and not on the property grounds. If this is not done, you may be charged
for clean-up. If there has been smoking in the home, you will be charged
for professional cleaning. This charge will be a minimum of $250 up
to the full reimbursement of professional cleaning charges.
There are absolutely no pets allowed in any of the vacation homes.
Snowmobile and four-wheel riding must be kept at 15 MPH on all roads
leading to and from the vacation home. All renters are prohibited from
recreational riding on these roads. Access on these roads are permitted
only if going to another trail or area specifically designed for recreational
use. Cutting across private property is prohibited.
Please... NO TENTS, NO OUTDOOR FIRES, NO CAMPING. These activities are
prohibited.
Check-in and Check-out Times
GUESTS MUST CHECK IN AT THE OFFICE: 744 Prospect Ave / Ste 107
(To get a key, directions and to sign in) Lead, SD 57754
Hours: 8:30am to 4:00pm M-F
Check-in is at 4:00pm Check-out is at 10:00am
IF YOU CHECK IN BEFORE NOON, YOU WILL BE CHARGED AN EXTRA HALF DAY
**PLEASE RETURN KEY TO THE OFFICE WHEN YOU LEAVE (Door drop slot available
for after-hour departures)
Seasonal and Non-Seasonal / Holidays / Special Events / Rally
Week Dates
Rates include, but are not exclusive to, the following dates:
(These dates may be changed anytime or altered in regards to price negotiations)
Holidays: Martin Luther King, Presidents Day, 4th of July, Christmas
and New Years (December 20 to
January 4) (Holiday stays require a 3 night minimum)
Seasonal: All days surrounding Holidays, excluding the Sturgis Rally
week.
Rally Week: 4-7 days in a block. Please inquire for availability and
rental date structure on each individual home. (This will change annually)
Amenities: All homes are equipped to provide enough
towels, bedding, kitchen supplies, etc... for the maximum occupancy
of that particular home. If you feel that more of these supplies are
needed, you must bring your own. You may need to provide: phone, firewood,
vcr movies, stereo, crock pot, towels for hot tub use, spices, oil,
coffee and filters in case they are not already provided in the home.
Please inquire for more information or view the amenities section on the web site for
a particular home.
Vacation Home Disclosure
Black Hills Vacation Homes, LLC, is a manager of vacation homes. These
properties are independently owned. Although problems are rarely encountered,
Black Hills Vacation Homes reserves the right to change accommodations
up to, and including the day of arrival to best accommodate our guests.
Disclaimer
Black Hills Vacation Homes, LLC, will not be held liable for damage,
loss or injury resulting from negligence of guests or friends of guests.
Further, we will not assume responsibility for loss, delay or expense
caused by weather or other circumstances beyond the control of Black
Hills Vacation Homes, LLC. Black Hills Vacation Homes, LLC, reserves
the right to change accommodations without notice, up to and including
the date of arrival, due to maintenance emergencies or sale of home.
An attempt will be made to provide equal accommodations or upgrade at
no additional charge. Rates are subject to change without notice, and
are subject to availability.
Hot Tubs
Black Hills Vacation Homes, LLC, does not have control over the mechanical
performance of private hot tubs. If a hot tub becomes inoperable during
your stay, and maintenance cannot be performed, you may contact our
office for further instruction. Many times the homes are rented back
to back, and the hot tubs will not have had a scheduled cleaning. Patience
and guest help may be needed to ensure the hot tub will be usable during
your stay. You may be asked to add more chemicals, spray the filter,
add water or keep on a cleaning cycle. There will be no refunds for
inoperable hot tubs. Black Hills Vacation Homes, LLC, is not responsible
for any act of negligence in the use of a hot tub. The renter assumes
all responsibility for self and guests in the care and use of any hot
tub. Adults must accompany children in all hot tubs, and extreme care
and caution must be followed. Black Hills Vacation Homes, LLC, is not
responsible for any accidents. Use at your own risk.
Black Hills Vacation Homes: 605-722-9950 office, 605-578-2185
fax
|
